Appointment FAQs

Choosing the perfect bridal gown for your wedding day can be overwhelming, frustrating and sometimes just down right confusing! We have been helping brides for 30 years and have found there are some common questions. With this in mind and to help make your experience more enjoyable, here are a few frequently asked questions, any other questions just give us a bell.

General FAQs

How long does it take for Bridal Gowns, Bridesmaids and Mother of The Bride outfits take to be made?

Bridal gowns can take up to five months to be made, and of course we like to allow two months for seamstress fittings. It is possible to place gowns on a rush order with our suppliers to reduce delivery times however this does incur surcharges. Sometimes we are lucky enough to be able to even get gowns from our suppliers stock and failing that we gladly sell all our gowns off the peg, this does limit choice a little so we always the more time you have the more choice you have. Many Brides start looking for their gown approximately a year in advance of their wedding date.

Mother of The Bride and Groom is just like a normal high street shop, once the stock has been sold we can no longer order more so early bird really does catch the worm! We recommend shopping for occasion wear anything from a year prior to the occasion.

I am hoping to lose weight for my wedding, if I order now will it still fit?

Many Brides wish to lose weight for their wedding, so we are very used to this and is no problem at all. This is why we offer our fitting and alteration service with every gown we sell. You will visit us in the boutique for your pinning fittings and we arrange all o this for you. Your pinning fittings are so very important to achieve a perfect fit Can of your gown. Please note alterations charges are not included in the price of the gown. If time is permitting, ie if you have a year plus to have your gown made you can choose the style and we can confirm the size needed closer to the wedding date, this is what a lot of ladies who are pregnant will do, it gives you the best of both worlds - planning the wedding is easier as you have chosen your gown and you can relax regarding your measurements.

How can I can be assured of your business?

‘OUR REPUTATION IS OUR GUARANTEE’ We have been trading for over 30 years and 99% of our business comes from personal recommendations. We pride ourselves on maintaining a high standard of excellence within our industry. This is reflected in Frilly Frocks being Devon and Cornwall’s only accredited member of the Retail Bridal Association. This means we have been inspected by the association, are health and safety complaint, financially sound, and only deal with reputable dress designers, therefore you can BUY WITH CONFIDENCE knowing you will be treated professionally. There are just over 80 RBA members through out the country so this really does show we are a group of elite bridal retailers.

Appointment FAQs

How does a Try on 'in store' appointment work?

To help us prepare for your appointment firstly please complete your Wishlist by selecting your favs from our website, we can then ensure these gowns are available for you to try on and that they are not in dress quarantine. We will have your Wishlist of wedding dresses ready for you to double check you still love and then the fun will begin, we will get you in them! You will not be limited to just your wish list of dresses as we will work our magic and pull out some great dresses for you to try on - well that is what we are famous for! The appointment will be with one of our experienced and friendly bridal stylists who will ask you lots of questions about your day as this really helps us understand how you are wanting your wedding day to feel. You are most welcome to bring two guests with you, this is limited to two so we can maintain social distancing guidelines set out by the government whilst instore. Masks will need to worn at all times and temperatures will be taken to help reduce the spread of Covid 19.

How does a Try on 'at home' appointment work?

We can work with you from a distance, we ask you to complete a virtual consultation from the comfort of your sofa.

Choose the perfect dress from the comfort of your home. A hand picked dress selection delivered to your doorstep. A virtual connection with us during your home try on. We talk you through the try on and help you select. Charges and conditions apply, please contact us for more details.

Do I need to book an appointment to visit Frilly Frocks?

We run by private appointments as we feel this is the best way to give our customers a one-to-one service, and ultimately our full attention. You are always most welcome to ring the door bell if you are passing to see if you are able to pop in and browse however we may be in the process of a Bridal or Mother of the Bride consultation so we may ask you to pop back later if we are full at that time.

How long do consultations/appointments last?

We want you to take your time choosing your outfit, this is a once in a lifetime experience, its something you dont do everyday! It cant be rushed, so what we find works well is an hour and a half for Bridal consultations, and an hour for Mother of the Bride and Groom consultations.

Can I bring anyone with me to my appointment?

Due to Covid 19 restrictions and to keep all our customers safe we are restricting the number of guests you can bring with you to two. Its not that we dont want to meet your Bride tribe, we would love to meet your crew, however this allows us to follow government guidelines for social distancing. All customers will need to wear a face covering whilst in store and will have their temperature taken on arrival.

Do I need to bring anything for my appointment?

To help us prepare for your appointment please complete your Wishlist by selecting your favs from our website, we can then ensure these gowns are available for you to try on and that they are not in dress quarantine.

We have everything you need already, shoes, accessories the only thing to remember is to wear undies you feel comfortable and don’t worry about your bra being strapless, it really doesn’t matter.

Wishlist FAQs

Why have a Wishlist?

Creating your own Frilly Frocks Wishlist allows you to narrow down the looks and styles you like (or don’t like!). You can save your favourite dresses to your Wishlist ahead of your appointment. Due to Covid-19 garments have to quarantined once they have been tried on. Once we receive your wish list we can ensure we have them available for your appointment.

Can I have more than one Wishlist?


How do I create a Wishlist?

After registering, your Wishlist is created immediately. Take your time to edit/ add or delete dresses from your Wishlist to create your own shortlist.

How do I add an item to my Wishlist?

Browse through the dresses and when you’ve found one you like simply click the ‘heart’ icon to add the dress to your Wishlist. Click the heart again to remove it.

How many dresses should I add to my Wishlist?

We recommend you select your favourite dresses - ideally limited to 5. Whilst it may be tempting to add more dresses to your wish this can become overwhelming. The Wishlist helps narrow down looks and styles you like.

I'm happy with my Wishlist, what happens next?

When you are ready simply share your Wishlist with us and we will make sure we have those dresses ready for you to try on.

How long before my appointment do I need to send my Wishlist?

Please give us 24 hours notice so we have time to prepare the dresses for your appointment.